Welcome to ABC Home Care  : :  Senior Home Health Care in Duluth, GA

Address

3675 Crestwood Pkwy Suite 400
Duluth, GA 30096

 

Business Hours

Mon-Fri 9 am to 5 pm
Mon-Fri 5 pm to 10 pm
Sat-Sun 10 am to 10 pm

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Home Care in Duluth, GA

FAQ

Have a question? It may be answered here. Or, ask us another question.

Frequently Asked Questions

Click on a question below to see the answer.

In the page below we have provided some frequently asked questions we receive from people about our home care agency and our services. If for some reason you do not see a question you have here, please contact us and we will answer it for you personally. You can either call us by phone or simply submit your question(s) by clicking the ‘ask a question’ button below. You may also contact us using our contact form at the bottom of the page.

Getting
Started

How do we get started?

Step 1. Call or fill out our contact form to communicate with one of our care coordinators. This helps us collect basic information about your loved one and his or her specific needs. It also gives  you our initial feedback and potential recommendations about how to move forward.

Step 2. After step 1,  we recommend a FREE assessment meeting between you, your loved one and our coordinator to discuss more details about your loved one’s situation. This meeting may also include introducing a potential caregiver to the client and family.

Step 3. After this meeting we can start services upon acceptance of our service offering.

Are we allowed to choose our caregiver?

We will carefully choose a caregiver based on your loved one’s care needs and personality. We can then introduce that caregiver during our free assessment or during a separate follow up meeting. You always have the final decision on the caregiver.

Do you offer a free assessment or case review?

Yes. This is a good time to discover and go over the details about your loved one’s requirements. It also affords an opportunity to get to know each other and feel comfortable before implementing services.

What areas of Georgia do you offer home care services?

We serve the following counties in Georgia:

Barrow, Bibb, Bulloch, Cobb, Cherokee, Clayton, Clarke, Dougherty, Dawson, Douglas, Dekalb, Forsyth, Floyd, Fulton, Gwinnett, Hall, Henry, Habersham, Jackson, Monroe, Muskogee, Paulding, Rockdale, Spalding, Walton.

Caregivers

Who employs your caregivers?

All of our caregivers are directly hired and employed by our agency. They are not directly hired by the client.

Who pays the caregiver?

We pay our caregivers directly and take care of all their related taxes and insurance.

How do you screen your caregivers?

Our caregivers go through a very detailed screening procedure. This includes interviews, validating caregiver information in their employment applications, validating training and experience, checking references and performing criminal background probes.

Payment

Who pays the caregiver?

We pay our caregivers directly and take care of all their related taxes and insurance.

What kind of payment do you accept?

Our agency is both a private pay home care company and a Medicaid approved service provider. We accept any form of private payment, including checks and bank transfers. When applicable, proceeds from long term care insurance policies that cover our home care services are accepted.

Do you take Medicare or Medicaid?

Yes, we are an approved Medicaid service provider.  For those not covered by Medicaid, we accept private payments for services rendered.

Misc.

Is your company a franchise?

No, ABC Home Care is a locally established and locally owned business.

What about emergencies or urgent matters?

For immediate health concerns or emergencies, please call 911. For urgent matters that are not health emergencies, a supervisor is on call Monday – Friday from 9 AM to 10 PM and Weekends from 10 AM to 10 PM.

Please call our office at (770) 817-7657 between the hours of 9 AM and 5 PM.  For additional on call support from 5-10 PM Monday through Friday and on weekends from 10 AM to 10 PM please call  (770) 543-9470.


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3675 Crestwood Pkwy Suite 400 Duluth, GA 30096

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